Terms of Service

These Terms of Service ("Terms", "Terms of Service") govern your relationship with the dorsetheatpumpinstaller.co.uk website (the "Service") operated by Dorset Heat Pump Installer ("us", "we", or "our").

Please read these Terms of Service carefully before using the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Definitions

• "Service" refers to the website operated by Dorset Heat Pump Installer
• "We", "Us", "Our" refers to Dorset Heat Pump Installer
• "You", "Your", "Customer" refers to the individual or entity accessing or using the Service
• "Content" refers to text, images, videos, and other materials available on the Service
• "Services" refers to the heat pump installation, maintenance, servicing, and related services we provide

2. Use of Service

2.1 Eligibility

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age.

2.2 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the Service or servers connected to the Service
• Use any automated system to access the Service in a manner that sends more requests than a human can reasonably produce
• Transmit any viruses, malware, or other malicious code
• Impersonate or misrepresent your affiliation with any person or entity
• Collect or harvest any personally identifiable information from the Service

3. Service Provision

3.1 Services Offered

We provide specialist heat pump installation, maintenance, and servicing services including but not limited to:

• Heat pump installation
• Heat pump maintenance
• Heat pump servicing
• Heat pump repairs
• Heat pump system design
• Heat pump system upgrades
• Property surveys and inspections

3.2 Surveys and Quotations

We offer free, no-obligation surveys and quotations. The provision of a quotation does not constitute a binding contract until both parties have agreed to the terms and a formal contract has been executed.

3.3 Service Availability

We primarily serve properties in Dorset and surrounding areas. Service availability may vary depending on location, scheduling, and other factors. We reserve the right to decline service requests at our discretion.

4. Booking and Payment Terms

4.1 Quotations

All quotations are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change without notice, but any changes will not affect quotations already provided.

4.2 Payment Terms

Payment terms will be specified in your quotation or contract. Typical payment terms include:

• Deposit payment may be required before work commences
• Progress payments may be requested for larger projects
• Final payment is due upon completion of works unless otherwise agreed
• Payment can be made by bank transfer, card payment, or cheque

4.3 Late Payment

Late payments may incur interest charges at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.4 Additional Costs

If additional work is required beyond the scope of the original quotation, you will be informed and provided with a supplementary quotation before any additional work is undertaken.

5. Cancellation and Refunds

5.1 Your Right to Cancel

For residential customers, you have the right to cancel your contract within 14 days of accepting the quotation, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

5.2 Our Right to Cancel

We reserve the right to cancel or reschedule appointments with reasonable notice. In such cases, we will offer alternative dates or a full refund of any deposits paid.

5.3 Cancellation Fees

If you cancel after work has commenced, you may be charged for:

• Work already completed
• Materials already purchased or ordered
• Reasonable administrative costs

6. Warranties and Guarantees

6.1 Workmanship Guarantee

We guarantee our workmanship for a period specified in your contract (typically 10-20 years depending on the type of work). This guarantee covers defects in our work but does not cover damage caused by factors beyond our control.

6.2 Insurance-Backed Guarantees

Where applicable, we provide insurance-backed guarantees for certain types of work. Details will be provided in your contract.

6.3 Guarantee Conditions

Our guarantees are subject to:

• Full payment being made in accordance with the contract
• The property being maintained in good condition
• No alterations being made to the treated areas without our prior consent
• You allowing us reasonable access to inspect and remedy any defects

7. Limitation of Liability

7.1 Insurance

We maintain appropriate public liability insurance and professional indemnity insurance.

7.2 Liability Cap

Our total liability to you in respect of any contract shall not exceed the total amount paid or payable under that contract, except in cases of death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

7.3 Exclusions

We are not liable for:

• Pre-existing damage or defects not disclosed to us
• Damage caused by your failure to follow our recommendations
• Delays caused by factors beyond our reasonable control
• Consequential losses or indirect damages
• Damage to items not properly protected or removed before work commenced

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Dorset Heat Pump Installer and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent.

9. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Dorset Heat Pump Installer.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.

10. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and disclose information about you. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

View our Privacy Policy →

11. Complaints Procedure

If you are not satisfied with our services, please contact us immediately:

• We aim to acknowledge complaints within 2 working days
• We will investigate and respond within 14 working days
• If the issue remains unresolved, we will escalate to senior management

We are committed to resolving any issues promptly and fairly.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.3 Alternative Dispute Resolution

We are committed to resolving disputes amicably and may suggest alternative dispute resolution methods before resorting to litigation.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

16. Entire Agreement

These Terms constitute the entire agreement between you and Dorset Heat Pump Installer regarding the use of the Service, superseding any prior agreements between you and us relating to your use of the Service.